Frequently Asked Questions
Terms & Conditions
Jaspys.com terms are different than jaspyscasebreaks.com terms due to the differences between personal & group breaks.
- Box purchases made on jaspys.com are personal box purchases and not affiliated with group breaking. Customers have the option to have their purchase opened live (all cards ship) on our Instagram or ship sealed. We go live daily at 3 PM PST.
- With the purchase of a Jaspy's hit pack, you understand that these are randomized and surprise hits and the value of your hit matches or exceeds the cost of purchase. Exchanges cannot be made with hit pack orders.
- Descriptions are included on all items sold (boxes, hit packs, hit drafts) and should be reviewed before purchase.
- Customers should mark in the order notes if they'd like their product ship sealed. A breaker will ship a customers order sealed if they are not present in the Instagram live (2 day waiting period).
- We’re a family friendly show so please be respectful in the chat. We may suspend or terminate your use of jaspys.com and our chat at any time.
- We reserve the right to reject any order you place with us, and/or to limit quantities on any order. Additionally, prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions on the website.
- Shipping occurs every 1-2 days and you understand that specific shipping changes (address change, express shipping, insurance) may not be possible.
- Shipping insurance will not be added to a hit automatically. Insurance must be requested and paid for by the customer. Customer support can be contacted to discuss insurance.
- We do not cover duties and fees for international orders. We cannot make exceptions on order values for shipping.
- All orders placed on this site are subject to product availability. Items purchased from Jaspyscasebreaks.com pass to you upon shipment. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
1402 Pacific Coast Highway
Hermosa Beach, CA 90254
11 AM - 6 PM
INSTAGRAM LIVE STREAM:
(FOR PERSONAL BREAKS)
Watch us rip live 7 days a week on Instagram Live @JaspysBreaks
Purchase @ jaspys.com
YOUTUBE LIVE STREAM:
(FOR GROUP BREAKS)
Seven Nights A Week
Purchase spots @ jaspyscasebreaks.com
FAQ terms subject to change without notice.
You can view our selection of available boxes on www.Jaspys.com and place an order.
Seven nights a week we broadcast on Instagram Live (@JaspysBreaks) where we unbox your individual boxes, packs and cases.
When placing your order, in the “Order Notes” section please:
- Write your Instagram name/handle if you want your purchase opened live. Your purchase will not be opened until you are present in the Instagram Live chat. If we do not see you within a day or two it will automatically be shipped sealed to your shipping address.
- Please write “ship sealed” if you do not want your purchase opened live. Your order will usually ship the next day.
- Please write “curbside” if you want to pick your purchase up at our store. The order will be available for same-day pick up during our retail store hours. Please call to schedule a pick-up time.
If you’re in the United States? Nope!
If you’re international there may be additional shipping fees. International customers are responsible for all related customs/duties/taxes/VAT. The cost of a group break will be the customs value of a shipment.
If you’re in Canada, shipping is free for orders over $50.00 USD.
Yes! Contact our support team and provide your order number, the hit you want insured and how much you wanted it insured for. We will reply with a quote on the insurance cost (you can also request faster shipping) and instructions on how to pay. Insurance will not be added automatically to a hit, and must be requested and paid for by the customer.
Our shipping team will have your jaspys.com order sent out to you within 1-2 business days.
Once a label is printed you will be emailed a tracking number. We ship via the United States Postal Service. If you have not yet received tracking, either it hasn't shipped yet or was combined with another order you placed.
Make sure to check with family, roommates, neighbors, your front desk, or your mail room. Your local post office might have more information, so please contact your local postal carrier.
If this fails, you are welcome to reach out to our support team for more advice on how to track down your shipment. Please remember once your order is marked as delivered by any shipping service we consider the transaction to be complete.
Yes! Please let us know that you would like to pick up your order and we will let you know when it will be ready. Please give us a call once you've arrived so we can bring it to your car.
Uh oh! If this happens, please contact us via firstname.lastname@example.org. Let us know whose order you received (and the name/number of the break) and mail it right back to us:
Jaspy’s Sports Cards & Collectibles
1402 Pacific Coast Hwy.
Hermosa Beach, CA 90254
We will be sure to credit the cost of shipping back to you.
Please contact our support team via email@example.com and let us know what happened. Be sure to provide your order number. We will review the damages (please attach an image) and provide the appropriate resolution.